Rate Review

The TBOUR has authority to render a ruling on the current rates of a Tennessee Utility System. 

Protest:

1.  Within thirty (60) days of Utility's Fiscal Year End, a customer may file a rate protest with the commissioners of the utility , stating their opinion and including their reasoning, for determining that the published rates are too high or too low.
   
   
2.  After review by the utility district commissioners, an appeal may be made to the TBUR by written request within thirty (15) days of the decision of the utility's governing body.
   
   
3.  All information submitted in the appeal must be legible and submitted to Utilities@cot.tn.gov.